[Ti] Apple Store Service blows

[Robert Nicholson]

When I bought my powerbook from an apple dealer in Seattle I 
specifically had them open powerbook's to check the screen. I got lucky 
because the very last one there were prepared to open (the 2nd one) had 
a perfect screen. My approach was that if I'm buying from the the store 
and paying tax etc I will be walking out of here with a perfect screen.

They tried to make me accept the first box they'd opened but at that 
point I had paid for anything yet so they agreed to try one last time.

On Monday, April 7, 2003, at 05:54  PM, Christopher Owens wrote:

> Just wanted to vent a little...
>
> Yesterday I purchase a new iMac from the Apple Store at Kenwood Towne 
> Center in Cincinnati, got it home and found that there was a a pixel 
> stuck on BRIGHT red near the center of my screen.  I researched 
> Apple's website and found that it was within spec and Apple gave 
> instructions on how to massage the screen in hopes that it would 
> unstick.  I tried all of that, but to no avail.  Having just purchased 
> it yesterday, I thought I would be able to go in and explain my 
> dissatisfaction and exchange it--especially since I'm a very regular 
> customer, having purchased a PowerBook, iBook, iPod, Palm Tungsten | 
> T, Microsoft Office, digital camera, and various other software and 
> peripherals.
>
> Well...much to my dismay and disgust, they basically said "tough 
> shit."  Technically I understand that they were correct, but having 
> purchased so many things there and having waited for them to get stock 
> in when Microcenter had what I needed in stock, just so that I could 
> purchase it from Apple and give them the business, I feel like my 
> patronage is completely unappreciated.  Even after telling them that 
> they didn't care.  I told them that if I walk out of there 
> unsatisfied, they would be losing a lot of future business as I would 
> never buy from them again.  They said it was my call.  So I walked out 
> of there with a refund (less a 10% restocking fee), a bad taste in my 
> mouth, and then went to Microcenter to buy my iMac (which is free of 
> dead or stuck pixels).  The Apple Store will NOT get any of my 
> business ever again.  If I ran my business with their disregard for 
> customer loyalty and patronage, I wouldn't HAVE a business.  I'm not 
> going to switch to PCs over this, but I do not support any business 
> that doesn't treat me as I've treated them.
>
> Chris Owens
> Cincinnati, Ohio
> (513) 861-3104 home
> (513) 807-3104 mobile office
>
> ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
>
> "Friendship:  A soul dwelling in two bodies."
>
> 					~Aristotle~
>
>
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