[Ti] Apple Store Service blows

[Tom R. no spam]

So what is the relevant corporation organization chart structure
for the Apple Stores relative to Apple Corp?  Anyone know?  With
a little (or some) info, one might be able to find approximately
where the problem starts.  Eg, where is Personnel relative to
Store Management?  Maybe that "nice" manager hasn't a clue how
to hire or manage, or maybe a store's staff is selected by the
local mgr, or forced on it by some level higher than district.
And who owns the stores?  Are they franchise, or owned by Apple
Corp.  Etc.

(funny story about the mem replacement, tho not funny for you ...)

On Tue, 8 Apr 2003, Sherman Gregory wrote:
 . . .
> out.  IT WOULD NOT EVEN BOOT!  They had not tested it.  So I went
> back to the Idiot Bar to show them.  They took the machine in the
> back for 20 minutes or so and then came out and told me that the
> mother board was dead.  So their technician that was so much more
> qualified than me to change the memory had killed the computer, and
> had not even tested it. They were embarrassed and did get me a new
> PowerBook to replace it, but transferring the data took another hour
> that I really did not have to spare.   So overall all it cost me an
> hour and a half or so to get a  5 minute memory swap.
>
> A general complaint that I have about about the Fashion Valley Apple
 . . .
> I met the district manager there once (when I was spending $15,000 on
 . . .
> She seemed nice.  I don't know how to contact her, or I would sent
> this same rant.  I wonder if she would care.