[Ti] Contact RE Apple lack of support?

[Michael Bigley]

>Directly through Apple; first at the Apple store in Tampa FL and now since
>the Tampa store sent the PowerBook to the ultra top secret PowerBook repair
>facility I am at the mercy of the AppleCare website for any info. Even the
>Apple store Genius who has helped me the most seems to have to depend on the
>same source.

The first question to ask: do you do repairs locally or do you ship 
to a service center; walk away if it is a service center... 
guaranteed LONGEST POSSIBLE REPAIR TIME.  Is there an Apple user's 
group in your area? That would be a starting point for contact with 
authorized repair folks.  Of course make sure that anyone you take it 
to is Apple Authorized.

When I have needed service at Cincinnati Computer, it is somewhat 
refreshing to see a dozen or so Macs in the background in various 
states of repair... to me that means they do the repairs there and 
they are a trusted source of repairs by many, because we all know 
that Mac repairs are so rare ;-)
-- 
<><><><><><><><><><><><><><><><>
Mike Bigley                Maineville, Ohio
       http://www.norbertrunning.com
Please support an American Indian Elder &
Medicine Man by visiting the above link.
<><><><><><><><><><><><><><><><>