[Ti] [OT] Airborne Express, was Re: [Ti] Electricity "leak"

[Renaud Dreyer]

Le samedi, 27 déc 2003, à 18:52 US/Pacific, Kynan Shook a écrit :

> Well, I wouldn't normally do this, but I've had such *good* 
> experiences with Airborne Express that I have to leap to their defense 
> here...  I work for an Apple Authorized Service Provider, so I can 
> confirm that all of Apple's service parts (such as your power adapter 
> and cord, or any parts we use to fix computers) are shipped overnight 
> by Airborne.  Retail goods use a variety of shippers.  At our office, 
> I don't think we've ever had a package lost, or even delayed by 
> Airborne.  They are FAST.
>

Airborne Express *Ground* managed to lose the first 15" aluminium 
Powerbook I ordered from the Apple Store. After telling me for a whole 
week that it was going to be delivered "today" or "tomorrow", they 
finally admitted that they had completely lost track of it after I 
complained to Apple. All of this just before an important trip where I 
absolutely needed the machine. This is probably the worse consumer 
service experience I've ever had (the people I talked to on the phone 
couldn't read the tracking information on their own computers), and 
I'll make sure to avoid Airborne Express Ground in the future. Their 
overnight service, on the other hand, has been flawless so far. Regards,

          Renaud Dreyer
>
> cheshirekat <cheshirekat at pobox.com> writes:
>> Apple finally agreed to allow me to pick up the part at my nearby 
>> Apple
>> Store while they filed a lost package claim with Airborne Express. I
>> didn't realize that Apple only used Airborne Express (according to the
>> Apple tech) but because of this situation, I doubt I will ever again
>> trust them to deliver my package if I need to send in my Ti for 
>> repair.
>
>
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