AppleCare UK

[Colin McDonald]

For anyone on this list in the UK, here's my first experience with AppleCare
PowerBook  service:

Late Sat. 25/01/03 - noticed problem with charger to PB lead - insulation
failed about 250 mm from plug. Twisted it gently and it started arcing -
switch off pronto!

Sun 26/01/03 pm - phoned  AppleCare. Covered under contract, new charger to
be sent by courier.

Tues 28/01/03 (early a.m.) - new charger arrives. Packing and labels for
return of old charger within 15 days.

The new charger seems to have been air freighted (if that's a word) from the
Netherlands.

That seems pretty good service to me.

Colin McDonald