(This is Tracey-- John's computer is working great!!) I agree with John E. here. I can't say that I'm ever compelled to thinking like an accountant, because I'm a former teacher of English. More verbose and less technical. Your description of how to report a problem is very helpful. Thanks for all the other help, too. I'm working on the 'single-user mode' step right now. I don't mind the plodding, because I'm learning a lot about how the computer functions at its various levels. It's a great learning experience (although an unexpected one) for me! Thanks for your patience! Tracey On Tuesday, October 21, 2003, at 12:40 PM, John Erdman wrote: > Florin- > > Thanks for that comment about what's important to report. I've always > struggled with exactly what I should report and how to report it. > That'll give me a good template to work from. > > John Erdman > > > On Tuesday, October 21, 2003, at 12:23 PM, Florin Alexander Neumann > wrote: > >> >> Comment: >> This is how an accountant might have reported a situation like yours. >> >> Hardware: Blue & White PowerMac G3/400MHz Rev. 2, 512MB RAM, 18GB IBM >> Deskstar IDE hard drive (no partitions), Matsushita CD-ROM and Iomega >> Zip 100 drives (came with the Mac), ATI Rage 128 video card, Apple >> 56k int'l modem, Apple ADB mouse and Extended Keyboard II. >> >> Software: Mac OS 9.2.2, Mac OS X 10.2.6. >> >> Problem: Under OS X, we tried to install scanner software to use in >> Classic. The installer, which ran in Classic, crashed repeatedly, so >> we rebooted the Mac. It froze at the blue screen after loading the >> system. We rebooted it repeatedly, but it always froze at that point. >> >> What we tried: Tried to boot in OS 9. Doesn't work. Tried to boot in >> Safe Mode. It froze at the same point. Tried to boot in Single User >> Mode. It froze at the "Singleuser mode -- fsck not done" line. Booted >> off the OS X CD and ran Disk Utility to repair the internal drive. It >> reported finding "keys out of order" and not being able to repair it. >> >> f > > > ---------- > Check out the Mac OS X email list FAQ > http://www.themacintoshguy.com/lists/X.html > > To unsubscribe, E-mail to: <X-Newbies-off at lists.themacintoshguy.com> > To switch to the DIGEST mode, E-mail to > <X-Newbies-digest at lists.themacintoshguy.com> > Need help from a real person? Try. > <X-Newbies-request at lists.themacintoshguy.com> > > ---------- > $14.99 Unlimited Nationwide Mac Dialup and Mac Web Hosting from your > Mac ISP Serious Mac Internet Solutions From NineWire! > http://macinternetaccess.com > > DVIator | Run Dual ADC displays on your G4 or just one on an older > Mac! Dr. Bott | <http://www.drbott.com/prod/DVIator.html> > > Support | Support this list by clicking here before you buy! > this List | http://www.themacintoshguy.com/support.html > > OS X News, Dr.Mac, Forums, Tutorials, Tips, Hints, FAQ?s - > http://www.osxfaq.com >