Modem Update Problem

Charles Medler clmedler at
Fri Feb 27 08:52:04 PST 2004

I am (trying) to help a friend get his recently purchased, slightly 
used iMac set up in his office. (See below regarding "slightly used") 
Running Jaguar, when we attempted to connect to his dial-up Earthlink 
account, we failed and got exactly the alerts and error indications 
identified at, 
an alert box: "Internet Connect could not open the communications 
and the following message in the Internet Connection Log:
"Failed to open / Device busy."

(We are unable to check the third symptom, that the modem works under 
"pure" OS 9, because his iMac is one that no longer has an OS 9 startup 
folder option.)

So, delighted, I download the MacOSX ModemUpdate.pkg to my computer, 
burned a CD, loaded it into his machine, clicked as instructed and was 
greeted with a message saying that I couldn't install this update 
because it is already included in the installed OS X.

Regarding "slightly used": The computer had been returned to the store 
by its original purchaser for some unknown reason and my friend bought 
it for about $200 off the going price. Although the store guaranteed a 
complete system, that wasn't quite the case - at least with regard to 
the installed software. The OS 9 system folder had been removed along 
with Appleworks. We corrected that by running the Software Restore 

Any suggestions?

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