[X Newbies] Modem Update Problem

[k s d]

If it's new and there isn't anything of worth on there I'd wipe the entire 
drive
and do a fresh install of everytthing. If it doesn't work after the fresh 
installation,
it's probably a hardware issue.
Others may know an answer to help you without the reinstallation, but as a
general, personal rule, I always format the drives of any computers that 
have been
used by others and start anew  - a little bit of extra workto begin with, 
but very
well worth it in the long run...IMHO.
Good luck,
Kevin

>From: Charles Medler <clmedler at comcast.net>
>Reply-To: "Mac OS X Newbies" <X-Newbies at lists.themacintoshguy.com>
>To: "Mac OS X Newbies" <X-Newbies at lists.themacintoshguy.com>
>Subject: [X Newbies] Modem Update Problem
>Date: Fri, 27 Feb 2004 11:52:04 -0500
>
>I am (trying) to help a friend get his recently purchased, slightly used 
>iMac set up in his office. (See below regarding "slightly used") Running 
>Jaguar, when we attempted to connect to his dial-up Earthlink account, we 
>failed and got exactly the alerts and error indications identified at 
>http://docs.info.apple.com/article.html?artnum=106575, namely
>an alert box: "Internet Connect could not open the communications device"
>and the following message in the Internet Connection Log:
>"Failed to open /dev.cu.modem: Device busy."
>
>(We are unable to check the third symptom, that the modem works under 
>"pure" OS 9, because his iMac is one that no longer has an OS 9 startup 
>folder option.)
>
>So, delighted, I download the MacOSX ModemUpdate.pkg to my computer, burned 
>a CD, loaded it into his machine, clicked as instructed and was greeted 
>with a message saying that I couldn't install this update because it is 
>already included in the installed OS X.
>
>Regarding "slightly used": The computer had been returned to the store by 
>its original purchaser for some unknown reason and my friend bought it for 
>about $200 off the going price. Although the store guaranteed a complete 
>system, that wasn't quite the case - at least with regard to the installed 
>software. The OS 9 system folder had been removed along with Appleworks. We 
>corrected that by running the Software Restore disk.
>
>Any suggestions?
>
>
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