[X-Newbies] Re: Reasons for names? (was: How to Use Mail & Address Book (was: No Subject))

[J]

Please....let's not underestimate the 'dimness' of certain users.

After 9 years of trying to help and teach, I still get people who,  
when I ask them to tell me what browser they are using, will say,  
"what's a browser"? Or they will tell me they don't know how to copy  
and paste.....<sigh>

It's worse when I ask them what mail program they are using. They can  
only say Comcast, AOL or Earthlink, and have no idea that there is a  
program (usually) dedicated to the function we are trying to  
troubleshoot. This is not surprising since Comcast has people using  
webmail and even went so far as to tell my Dad that he was 'using the  
wrong thing to view his mail' when he told them he used Mail.app.  
(Man, don't ask me how long I ranted about that one -- turned out of  
course that Comcast was having fits on their server and the  
'unsupported' Mail.app which worked for years before, still worked  
after they fixed things on THEIR end. But they had poor Dad convinced.)

This, as I said, after 9 years of teaching. With some, the  
information doesn't always 'stick', even though I teach that after  
the 'system', there are applications...and within those applications  
are specific documents which can only be opened by their parent  
application, and in some cases, other applications, such as with  
plain text files.

On Dec 26, 2005, at 5:53 PM, Charles Martin wrote:

> That's a rather dim client IMHO that they're not even aware that  
> there IS a program called Mail on their Dock, but in any event I  
> usually just instruct them to tell me the name of their email  
> client, or if they don't have one, to "click on the Mail icon in  
> the Dock -- the one that looks like a postage stamp." That seems to  
> work well.