[X-Newbies] Corrupted User Prefs

[Tony Johansen]

On 15/6/2005 12:38 AM, "Alex" <lists at lexial.ca> wrote:
 
> On Jun 14, 2005, at 02:27, Tony Johansen wrote:
> 
>> Problem: Recently purchased ToonBoomExpress software. Whenever I try to
>> launch it the licensing window appears, when the cursor hovers over the
>> window, the spinning ball appears, and the program crashes within
>> seconds.

> You've tried everything except what you should begin with. Mac OS X
> enforces a strict filespace separation: system - local - user -
> application - network. The first step is to decide where the problem
> is. Create a new user account, and try it there. Same problem? The
> issue is not in the user space. Works? The problem is in the user
> space. And you take it from there.

Thanks for the tip. In the new user account the app works perfectly, so the
problem is with the computer and my main user account. I've already run
repair permissions in disc utility as per another suggestion. I now can
accept simply using the program in the other account (hmm...attractive, less
clutter and can easily move graphic images via the LaCie external HD...on
the other hand, I like a ship that works well, I'd like to track down the
problem in my main account). Any suggestions?

ToonBoomExpress is the only app affected by this failure to launch. However,
since updating to 10.3.9 I've had finder crashes when opening folders, maybe
about 5-10% of the time. Also the contents of 3 folders kept in the sidebar
with Home, Applications, Documents, Desktop, etc simply vanished and are
unfindable since the OS upgrade,(yes tried Cmd F). Other recent 'out of the
ordinary events': install Adobe CS, Install MM Flash MX/Freehand/Fireworks
from an old CD (the DreamWeaver had been installed long ago)

Oh, and yes the software tech support are trying to help too, but they have
no idea as of yet.

Emac 1GHz, 1GB SDRAM, 60 GB HD partitioned OS 10.3.9/9.2

Thank you,
Tony