[X-Newbies] Word not working

[Tony Johansen]

On 18/10/2005 12:01 AM, "Tony Johansen" <tjoh7019 at bigpond.net.au> wrote:

> My wife is having trouble with Word and I have exhausted my (admittedly
> limited) trouble shooting abilities.
> 
> Details:
> Word opens normally in my user account, can click file and menu appears, and
> all functions are as I expect.
> 
> In her account however if I do nothing it will open a blank page then after
> a few seconds the spinning beach ball of death arrives, apparently
> permanently.
> 
> If I am quick I can open the file menu and operate some functions such as
> previously saved documents, but any further click produces the beach ball
> only.
> 
> She is unable to remember what documents she was working on when this
> happened (last night)
> 
> The only way to quit is force quit.
> 
> Several times as I tried things the dock stopped working and only returned
> after relaunching the finder.
> 
> When I tried to look at activity monitor it said no access and to contact
> the administrator. I am the administrator but do not know how to access or
> input my password to look at activity in her account.
> 
> As I tidied up her desktop I discovered 3 small problems.
> (1) A pdf which required configuration of the program. I clicked yes to Do
> you want to configure now? And no further box appeared so I presume it was
> automatic (?)
> (2)Another document declared it had a corrupted file and asked if I wanted
> to repair it? Again I clicked yes.
> (3) I also discovered Internet explorer had 2 icons, one in dock and one on
> desktop, so I disengaged the dock one (went up in smoke) and placed the
> desktop one in the dock.
> 
> I suspect she has tried to inappropriately save or open a document and that
> word is stuck trying to do an impossible operation or that something she got
> off the internet was incompatible.
> 
> Any ideas?


I have tried trashing the Word settings folder as I discovered that trying
to open that also produces the spinning ball, but that did not help anyway,
Tried restarting the machine, and tried pulling my hair out, but all seem to
be equally ineffective.

Unfortunately I never use Word so am totally unfamiliar with the program and
have no idea how to help her further. The problem is totally in her account.