On 7 Apr 2007, at 1:04 PM, Tom Garrou wrote: > I have a friend with an early version of iMac, running the current > version of OS X and using Mail as her email application. She is > able to send email but not receive it. As far as I can determine > her entries in her email account are accurate. Her internet > provider says it is a Mac problem and have not been able to help > her solve her problem. > I am at a loss on how to go about solving this problem and would > appreciate any suggestions anyone on this list could provide. What does Activity Viewer say when she tries to download mail? To see Activity Viewer in operation, you have to select it from the Window menu (it will float in a small window in front of the regular Mail window) then use the keyboard to ask Mail to get new mail (⇧ ⌘, n). Peter