[X4U] Login troubleshooting

[Russell McGaha]

Samantha;
	Yes; I've seen 1 case were the Users in 10.2.8 have all be delete.  I 
had to enable the root account and give it a password; then log in 
under root and re add the User, everything was fine afterwards [just be 
sure to use the same name/names as the original]

Russell

On Feb 2, 2005, at 4:50 PM, Samantha Cornell wrote:

> I have been presented with a Mac problem that I cannot nail down.
>
> A classmate (I've recently gone back to school) asked me to 
> troubleshoot his girlfriend's iBook.  She is unable to login.  When 
> the iBook boots (running 10.2.8) the login window comes up, but there 
> are no accounts listed.
>
> When she enters her username and password, and clicks the button, it 
> "looks like it is logging in" for a moment or two, then reverts right 
> back to the login window.  It does not jiggle back and forth like it 
> does when you input a bad username or password.
>
> She claims that the problem start gradually (getting info is like 
> pulling teeth - very frustrating), and seems to have first occurred 
> when the internet connection in her building went down overnight...and 
> she awoke to find a "black screen with a whole bunch of words on 
> it...one of them might have been ethernet."
>
> Don't you love these folks?
>
> I suggested re-installing the OS (frankly, I'm not sure you can do 
> that without a valid username, can you?), but they are 
> resistant...claiming that it is a pain to upgrade it.
>
> I did boot it from the install disk...and tried to do a password reset 
> from disk utility.  No accounts showed up on the harddrive.
>
> Is it possible to delete the one and only account under 10.2.8?  If 
> so, would it behave like this?
>
> Does anyone have any ideas?
>
> Thanks!
>
> Samantha
>
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