[X4U] Mac Mini HD

[Randy B. Singer]

On Feb 18, 2007, at 5:31 PM, nk wrote:

> that's great to know, but how does a regular (non-lawyer) user get  
> the apple phone support person to deal with the problem and stop  
> trying to chuff you off?
>
> nk
>
>
> On Feb 18, 2007, at 4:05 PM, Randy B. Singer wrote:
>
>> It is true that they can refuse to help troubleshoot third party  
>> equipment that alters the way that their product works.  e.g. an  
>> accelerator kit.  But if you simply install a new hard drive or  
>> RAM, if they were to refuse to help you troubleshoot a problem  
>> with your Macintosh, they would be in big trouble legally unless  
>> the problem could be directly attributable to the third-party  
>> product.

Run the Apple Hardware Test CD that comes with your Mac.  If it shows  
no problem with your third party hardware, they have to help you.

If they still are not willing to help, contact Customer Relations.
To reach that department, call
1-800-275-2273 and ask for customer relations.
If you get an automated voice, ask for the operator, and then as for  
customer relations.

___________________________________________
Randy B. Singer
Co-author of The Macintosh Bible (3rd, 4th, and 5th editions)

Macintosh OS X Routine Maintenance
http://www.macattorney.com/ts.html
___________________________________________