[iBook] <OT> CompUSA

[david]

On May 23, 2005, at 8:53 PM, Samantha Cornell wrote:

> My question is: is this they type of experience that others have  
> had at CompUSA?  We had a similarly difficult experience there when  
> we bought our iMac last year. If so, why on earth are they the  
> Apple authorized store?  It would seem that there are much better  
> alternatives. i would expect this level of customer service at a  
> fast food resturaunt or even a convenience store, but it seems out  
> of line when purchasing a computer.

Over the years I have collected an amazing array of CompUSA  
incompetence stories which runs the gamut from iMacs to memory, from  
Compaq to printers, from CD-R media to printer paper, from lies about  
service contracts to broken computers returned more dysfunctional  
after the repair. You might ask, "Why do you continue to shop there?"  
And my answer is that I haven't willingly shopped there since the  
unveiling of the original iMac but while I was still in the support  
biz many of my clients chose to shop there - a time or two. The only  
store that can rival CompUSA in incompetence, lies, and questionable  
business practices is WorstBuy.

david

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Just give me a comfortable couch, a dog, a good book, and a woman. Then
if you can get the dog to go somewhere and read the book, I might have a
little fun.  ~ Groucho Marx

david
davidwb at spymac.com