[iBook] <OT> CompUSA

[Clark Martin]

At 9:13 PM -0400 5/23/05, david wrote:
>On May 23, 2005, at 8:53 PM, Samantha Cornell wrote:
>
>>My question is: is this they type of experience that others have 
>>had at CompUSA?  We had a similarly difficult experience there when 
>>we bought our iMac last year. If so, why on earth are they the 
>>Apple authorized store?  It would seem that there are much better 
>>alternatives. i would expect this level of customer service at a 
>>fast food resturaunt or even a convenience store, but it seems out 
>>of line when purchasing a computer.
>
>Over the years I have collected an amazing array of CompUSA 
>incompetence stories which runs the gamut from iMacs to memory, from 
>Compaq to printers, from CD-R media to printer paper, from lies 
>about service contracts to broken computers returned more 
>dysfunctional after the repair. You might ask, "Why do you continue 
>to shop there?" And my answer is that I haven't willingly shopped 
>there since the unveiling of the original iMac but while I was still 
>in the support biz many of my clients chose to shop there - a time 
>or two. The only store that can rival CompUSA in incompetence, lies, 
>and questionable business practices is WorstBuy.

Clearly you are unfamiliar with Fry's
-- 
Clark Martin
Redwood City, CA, USA
Macintosh / Internet Consulting

"I'm a designated driver on the Information Super Highway"