Good luck - it does seem to sound like the USB issue that Apple just admitted to, and recently posted an KnowledgeBase article on. On Friday, April 18, 2003, at 02:55 PM, Brenda Mitchell wrote: > We are kicking and screaming into this "weird" UNIX world. Never > wanted to have to do terminal, etc.....that's why we had Macs. Sorry, > I know that Alan, etc consider us absolutely primitive with such an > attitude, but from user standpoint - the 9 world WORKED! Sharing files > across local networks was as simple as making a user and sharing a > file with them. This same client goes ballistic when a staff person's > machine tells her she doesn't have sufficient privileges to trash > something, etc. Actually, I go ballistic about the same issues. I do understand and sympathize with what you're going through - really! Even OS 9 for the user was not as easy as computing should be (otherwise your consulting firm wouldn't exist!). But there are some scary things about OS 9 - the very same things that you speak to being easy do indeed make me shudder and are primative - no file permissions is an absurd lack of security, and all it would take for your kicking and screaming client to kick and squeal about not having file permissions would be to have a disgruntled worker delete everything on a disk, trashing valuable files, etc.. It just takes some thought to manage, and admittedly, can be a headache as well. Good luck. --alan ps. there's a great log file tool that has a nice GUI on it - check out Log Master on versiontracker.com. You can see all the nitty gritty log file entries with this, search on them in Google, groups.google.com, and even Apple KnowledgeBase articles to help you solve problems - and never have to open the Terminal/shell.