[CUBE] Powerlogix vs Sonnet

[Jeff Hallgren]

Chris, right you are!
And the reason I thought it would be great to purchase a powerlogix 
product is their presence here on this board and their continuing 
commitment to the cube. Which I still think is great and I'm sure they 
have many happy customers. My experience is that if you need to deal 
with support you are SOL. Just don't have any problems and everything 
will be fine. I feel lucky to have only lost $300 on this adventure and 
can only relate to others that my opinion of PL support is that its 
worse than merely poor or slow but in fact antagonistic.
But, that's just my own personal experience.

If the subject comes up, or Robert wants our opinion of a new product I 
will certainly reiterate my opinion based on my experience. I honestly 
can't give them any credit for "service".
jeff


On Thursday, May 29, 2003, at 12:07  PM, Christopher Hack wrote:

> My 2c
>
> Maybe I am missing the point. But every time someone on the list has a 
> gripe
> about the bad service at Powerlogix, someone from powerlogix actually 
> takes
> the time to write a reply to the list! Is that bad service?
> If I complain about Microsoft office, do you suppose a helpful reply 
> will
> pop up on the list the next day. I doubt it.
> I have never bought anything from powerlogix, and from the reports, I 
> kind
> of lean towards the Sonnet when the time comes for my upgrade, but I 
> think
> you should give powerlogix some credit for the service.
>
> Chris
>