Apple's responsibility to 2400's?

[rminton at commscope.com]

Just curious, in view of all the problems that 5300's had and the
repair/trade -in programs offered as a result why hasn't Apple taken a
similar approach to 2400's?  The GLOD symptom definitely is a very inherent
design defect and is as bad or worse than anything (other than "flaming
batteries") that the 5300's had.  Is it just a matter of enough people
starting an organized action towards having Apple address this?

Randy