Good Windoze Tech you got there - bad Mac Tech Check the System Prefs > Network to see that it is configuered to use the modem as its network point. Check any pref within the individual programs for online > offline status and any connection via prefs Cannot think of anything else at present -- Anyone else? jj On 21-Jun-05, at 4:37 PM, g4-request at listserver.themacintoshguy.com wrote: > I have a friend who has an e-Mac (75gig, 256Megbyte, OSX3.2 - just > updated to Tiger). She can't get on the net from her machine with a > phone modem. It had been working and than all of sudden she couldn't on > the net. Her computer seems to connect with her provider ( it states > "connecting" and after a few minutes it says " connected"). However > once connected, neither Outlook or Safari work. Outlook just grinds > away doing nothing and Safari within a few seconds comes back with a > message that indicates it can't establish a connection -- even though > there is a connection to the provider. It appears like it is waiting > for a password, but never asks for anything! I thought it sounded like > a virus. One tech thought that there could be some Spy Ware running, > redirecting the efforts of the CPU???