Hi Tony, Thanks for your suggestion. It hadn't occurred to me. In Canada I usually feel that as soon as your warranty expires, when you call a computer company, their first question is the number of your credit card. But I will give it a shot. BTW, the old 1200 was a great printer! I had one a long time ago. Was it 1995 or '96? Something broke on it when I was moving. I had no choice but to get another. I bought a fair to middlin HP that lasted two years and then gave up the ghost. Thanks, Bill Montreal