Jim ; thnx for your response. i tried your method earlier. it didnt work. HP technician wants us to work tru hard drive from system profiler. I dont know why? System profiler keeps spinning. She insists we have to fix system system profiler first. We have 2 weeks left in our service contract with them. I have to resolve this issue which came into being after i updated to OSX 10.3.9. thnx in advance! "System Profiler is not going to make the printer work. It will just show if it is recognized on the USB. Instead go into System Preferences ( Lightswitch icon in dock) click on the printer prefs, and work through the printer panels to add your printer to the printer list, choose it as the active printer and set it up for pages. Jim" _______________________________________________ G4 mailing list G4 at listserver.themacintoshguy.com http://listserver.themacintoshguy.com/mailman/listinfo/g4 Listmom is trying to clean out his closets! Vintage Mac and random stuff: http://search.ebay.com/_W0QQsassZmacguy1984 ____________________________________________________________________________________ Don't pick lemons. See all the new 2007 cars at Yahoo! Autos. http://autos.yahoo.com/new_cars.html -------------- next part -------------- An HTML attachment was scrubbed... URL: http://listserver.themacintoshguy.com/pipermail/g4/attachments/20070121/5f665447/attachment.html