Greetings ( + )!( + ) Yaz, would you obtain a copy of "Applejack" from: http://mac.softpedia.com/get/System-Utilities/AppleJack.shtml Once you have installed "applejack" restart your computer, holding down the "Cmd, Opt" along with the "P" & "R" keys to effect a PRAM reset. You need to keep holding down these keys until you have heard the "BONG" at least three "3" times, and after the 3rd "BONG" hold down the "Cmd" and "S" key which will cause the computer to boot into the "Single User Mode" You will end up with a black screen with white writing and there isn't any "GUI" interface. Once the "Single User Mode" has completed loading you should see a statement regarding "applejack" and if you would like to know more about applejack you can now type "man applejack" which will bring up the applejack manual. However if you know interested in knowing the details about applejack, then type "applejack AUTO restart" which will activate the applejack application to run in the Automatic mode (with deep cleaning) and when finished to restart. If this doesn't fix your problem with the "System Profiler" it surly won't hurt the platforms operation. ---------------------------------------------------- On Jan 21, 2007, at 10:02 AM, s. yaz wrote: > Jim ; thnx for your response. i tried your method earlier. it didnt > work. HP technician wants us to work tru hard drive from system > profiler. I dont know why? System profiler keeps spinning. She > insists we have to fix system system profiler first. We have 2 weeks > left in our service contract with them. I have to resolve this issue > which came into being after i updated to OSX 10.3.9. > > thnx in advance! > > "System Profiler is not going to make the printer work. It will just > show if it is recognized on the USB. > Instead go into System Preferences ( Lightswitch icon in dock) click > on the printer prefs, and work through the printer panels to add your > printer to the printer list, choose it as the active printer and set > it up for pages. > Jim" > _______________________________________________ Cheers, /\*_*/\ Harry (*^_^*) * If pro is the opposite of con, then what is the opposite of progress? Congress! Men's restroom House of Representatives, Washington, DC