On 23/8/2006 2:52 AM, "janesprando at comcast.net" <janesprando at comcast.net> wrote: > I inserted a new ink cartridge and it still the printing will still not start. > > -- > Jane Jane, In this country, and I am sure everywhere, there is a 1800 number to call Epson tech support. I have found them hugely helpful whenever I have had problems. They have helped with both my recent (18 month old) GX5300 and my ancient Photo1200. The boss of the tech support department told me that OS X accounts for 27% of all their support time even though it is only 5% or so of their sales. It does seem OS X can be finicky with Epson products. Fingers crossed they are willing to help you work through this. Tony http://www.tonyjohansen.com A Life Of Art