-------------- Original message ---------------------- From: Tony Johansen <tjoh7019 at bigpond.net.au> > On 24/8/2006 10:28 AM, "janesprando at comcast.net" <janesprando at comcast.net> > wrote: > > > > > This is what Epson recommended and I did: I trashed the Epson folder from > > Library/Printers/Epson. Then I downloaded the driver and followed the > > directions to install it. I turned on the printer, opened Printer Set Up > > Utility and it was there. I clicked ADD. Epson says to also choose Epson USB > > from the drop down menu. > > I am curious, now Jane, after your previous question to me: > > Did Epson want to charge you for this advice? Tony, I went to the Epson web site and emailed support. it took several emails and 3 days for the solution. I still want to know if Epson charged you for out of warrenty support. The LED screen on my RX600 died 2 weeks after the warrenty expired. When I called Epson, I couldn't talk to a tech until I gave a credit card. However, they didn't charge me when I explained why I was callingh. Jane