On 25/8/2006 3:55 AM, "janesprando at comcast.net" <janesprando at comcast.net> wrote: > > Tony, I went to the Epson web site and emailed support. it took several emails > and 3 days for the solution. I still want to know if Epson charged you for out > of warrenty support. The LED screen on my RX600 died 2 weeks after the > warrenty expired. When I called Epson, I couldn't talk to a tech until I gave > a credit card. However, they didn't charge me when I explained why I was > callingh. > > Jane > _______________________________________________ I just call their 1800 number and have always been helped without ever being asked for a credit card for the sorts of issues you have experienced. Naturally with actual mechanical breakdowns going to an Epson Service center costs money as you would expect. I am in Australia, and the local Epson tech support here is excellent.