you have to type it in without making any corrections. It's stroke based, so if you backspace to change a typo, it won't work. You also might have to dump your cache to start over again. It's about a 35MB download, too much to email thru most programs. sb On 12/6/02 2:50 PM, "Mike Nelson" <msi at cox.net> wrote: > You need to use the number printed on the stick-on labels that came with the > package... It's longer than the one that shows up in the "about" box. > > If that's what you've tried, sorry, I can't help. > > Mike Nelson > > > >> In order to update FCP 3.0.2 to 3.0.4 I went to the download site. >> >> The Registration Number field would not accept my (case sensitive) entry >> ("Invalid number" error) - actually have two FCP Reg numbers - one for 1.25 >> and another probably for the 3.0 Upgrade disk. Anyway, neither works. >> >> Spent time looking for a place to contact on the Apple site. No joy. 'Need a >> link or address to contact Apple about this incident? >> >> Any offers? >> >> Thanks, >> >> PJ > >