[MV] Crossgrade problems

[William Robinson]

I purchased iListen after MacWorld Expo and received version 1.8 two  
days ago. After registering I went to the MacSpeech web site and  
attempted to order the $29 dollar crossgrade. But when I followed the  
directions on the site I was taken to a page that said the crossgrade  
would cost me $99.

I contacted customer service, via e-mail, but they have not responded.  
Last night I went to the web site again and discovered a message  
stating that we needed to be patient, that there was a much larger  
response to the crossgrade than anticipated. When I checked the links  
that would take me to the price, I was met with a screen that said I  
had already crossgraded. I hadn't. But apparently clicking on that  
link when I first attempted to upgrade flipped some switch to make it  
appear that I have.

So if you purchased iListen this month, with the expectation of  
crossgrading to the new product, beware. Wait a while for MacSpeech to  
sort out their website and orderingprocess.


William Robinson
-------------- next part --------------
An HTML attachment was scrubbed...
URL: http://listserver.themacintoshguy.com/pipermail/macvoice/attachments/20080124/ca7ba50a/attachment-0001.html