Shop in Japan sometime, be observant. It's a different world. On Wed, 9 Apr 2003 NaegeleWDC at aol.com wrote: . . . > I am impressed with the Apple Stores, as I said before, but I respectfully disagree that "people in the US have been . . . conditioned to accept crappy customer service and crappy products." Most of us vote with our wallets, and will not put up with lousy products OR service -- from Apple or any other company. . . .