[Ti] DVD+RW in new Macs?

[Bill Reburn]

FWIW, for any Canadians on the list - last I was told was that ALL laptop
repairs are done down south. Every other Apple hardware issue can be done
here - 'at home'. Would stand to reason that the technical support would be
somewhat reflective of that - ESPECIALLY with the newest hardware.. As
Murray found. Maybe the tech's in Canada are a little behind in their
documentaton from Apple or troubleshooting databases because of our obvious
poulation differences? I wonder if all the tech's across the globe access
similar DB's or local only?

Thanks for the heads up Murray, I too have, at times, found the Apple Canada
support to be a little flunky.. Just like a good waiter in a restaurant
(sometimes hard to come by) I prefer to hunt down a good local tech that
would provide much more valuable - consistent help.


On 6/26/03 9:21 AM, "Murray Kastner" <murrayka at mac.com> wrote:

> Thanks, guys, for directly contributing to the resolution of my inability to
> burn DVDs on my 17" PB. Apple Canada proved to be less than useless, rude,
> arrogant and refused me service while Apple USA immediately addressed the
> problem and it is a hardware problem and Apple will replace the SuperDrive and
> I will be a happy camper at last! But I would be nowhere without the sage
> advice and the benefit of the experience of users here. This is a great forum!
> 
> On Sunday, June 22, 2003, at 05:42 PM, Sam Hotchkiss wrote:
> 
>> On 6/22/03 3:14 PM, "Murray Kastner" <murrayka at mac.com> wrote:
>> 
>>> Sam, you may have saved my sanity! I was beginning to believe that the
>>> problem was of my own doing. I do believe I will call Apple Service in the
>>> USA rather than deal here in Canada. We have a country home in Stowe,
>>> Vermont so it's quasi-legitimate.
>>> 
>>> Thanks again for sharing your experience
>>> 
>> Not a problem-- that's what the list is for!  Apparently it is a KNOWN but
>> "swept under the rug" problem-- the tech at apple that I spoke with said that
>> there was nothing in the main tech database, but there was in some
>> confidential database or something...
>> 
>> I can't recall exactly...
>> 
>> Good luck!
>> 





Bill Reburn
Associate Member of the
Society of Graphic Designers
of Canada : MB Chapter