[Ti] Scratched up i-book after logic board repair

[Your Name]

At the store, I was told that they are doing such an entrance 
evaluation at the repair facility, but what happens untill the book 
gets there is sort of up in the air. However, the Genius accepted my 
complaint and took the book back for another repair. 

Christoph

> 
> Le 14 juil. 04, à 22:04, Christoph Pistor a écrit :
> 
> > Dear list,
> >
> > So after two month of happy I-booking my logic board was finally 
done. 
> > After
> > dropping it off at the Apple store for repair I received it back 
today,
> > working, but top and bottom case totally scratched up. I know for 
sure 
> > that
> > I treated my i-book well and did not scratch up the case. However, 
> > Apple
> > care is telling me that they received the book with the scratches. 
That
> > leaves only the store "GENIUSSES" to have scratched it up.
> >
> > Has anybody else had similar experiences?
> >
> > Christoph
> 
> Well, here in France, when we put our mac in the care of apple 
people, 
> they have a complete check of the computer state done, with the owner 
> signing on, just like car rentals. So if there is a problem when the 
> computer is returning, you can show them the paper and ask what 
> happened.
> 
> Didn't they do that for your powerbook where you are ? It seems like 
a 
> standard apple procedure here.
> 
> I know it probably won't help you, but maybe this can be helpful to 
the 
> next applecare users. Don't forget to have this general state check 
> made before letting your baby to apple services.
> 
> :o)
> 
> Z
> 
> 
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