On 10/18/04 3:56 PM, "Jesse Leo" <jleo at projectsupport.com> wrote: > ... A bizarre issue this morning -- a user opened Entourage 2004 and her > account was gone. No messages, no folders, nothing. Only the "Welcome to > Entourage" email. > Checked for the database is the Office 2004 Identities and it is there, > about 18 megs in size (the user is pretty new, so there isn't THAT much > email). So it's almost as if all of the mail is there, but can't be > accessed. Rebuilding the database didn't help. Did you try importing the database as if it were an older identity? Kirk Author of: How to Do Everything with Mac OS X Panther - - - - - - Read my blog: Kirkville -- http://www.mcelhearn.com Musings, Opinion and Miscellanea, on Macs, iPods and more Kirk McElhearn | Chemin de la Lauze | 05600 Guillestre | France