[X4U] AppleCare (UK)

[Simon Forster]

On 20 Oct 2004, at 14:03, Paul Bentley wrote:

> I understand that any repairer can carry out AppleCare repairs and you 
> have one not far from you:
>
> Trams <http://www.trams.co.uk > 020 7544 1234
>
> Perhaps getting in touch with them could speed the whole process up 
> for you?

Paul

Thank you for your constructive comments. I have tried to use Trams 
before - and, IIRC, all they were going to do was box up the product 
and send it on to Holland. i.e. Same process as I'm going through now - 
just with another step in the way. Of course they may have been able to 
fix this relatively trivial problem on-site - maybe I should have 
checked them out before I arranged the repair directly with Apple?

However, I stand by my initial complaint. Apple Macs are great:

a) Once you've got the product you ordered and

b) Assuming no hardware issues

However, their service levels are pretty poor, to put it mildly.

Simon Forster
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