[X4U] AppleCare (UK)

[Paul Bentley]

On 20 Oct 2004, at 12:00, Simon Forster wrote:

> <rant>
>
> What a shabby, sorry process.
>
> I have a 12" PowerBook and the hook for its magnetic catch has just  
> fallen off. As I transport the machine every day, being able to close  
> the lid is reasonably important - so I thought I'd get it fixed under  
> my AppleCare warranty.
>
> I've been on the phone for circa 45 minutes trying to book this in.  
> This is on a national rate phone call. First time round I gave up  
> having been on hold for so long. Having eventually booked in the  
> PowerBook for repairs, I understand that a box will be delivered  
> "tomorrow or the next day" and that the repair will take around 10  
> days - "It may take a little longer, it may take a little less". Of  
> course there's no guarantee that Apple will fix this relatively  
> trivial problem within any defined time period. Meanwhile, my primary  
> work machine is out of action.

Although not AppleCare, my experience of Apple UK's repair process for  
my iBook has been good. My iBook was one of the many to suffer the  
logic board problem and it was repaired in less than a week, which  
included transport to and from Holland. I too was offered the option of  
the box or I could deliver it to a local repairer, which was the option  
I chose. I understand that any repairer can carry out AppleCare repairs  
and you have one not far from you:

Trams <http://www.trams.co.uk > 020 7544 1234

Perhaps getting in touch with them could speed the whole process up for  
you?

And take a look at:

<http://applefn.infonow.net/bin/findNow?LIST_LIST_KEY=s1 
-10982754260011855061&CLIENT_ID=APPLE_EUROPE>

which is a list of all the 27 service providers within 50 miles of your  
office.

(If that link doesn't work just go to the Resource Locator page:
<http://applefn.infonow.net/bin/findNow? 
CLIENT_ID=APPLE_EUROPE&COUNTRY=GBR&LANGUAGE=GBR_ENGLISH#>
and type in your postcode.)

I understand your frustration - been there many times myself - but  
maybe checking with one of your local repairers is the way to go.

pb