[X4U] AppleCare (UK)

[Thomas Noel]

Oh, and I would make sure and buy locally made kit instead of shabby 
foreign made crap. Parts and service would I'm sure would be much 
improved.	; > )


On Oct 20, 2004, at 4:00 AM, Simon Forster wrote:

> <rant>
>
> What a shabby, sorry process.
>
> I have a 12" PowerBook and the hook for its magnetic catch has just 
> fallen off. As I transport the machine every day, being able to close 
> the lid is reasonably important - so I thought I'd get it fixed under 
> my AppleCare warranty.
>
> I've been on the phone for circa 45 minutes trying to book this in. 
> This is on a national rate phone call. First time round I gave up 
> having been on hold for so long. Having eventually booked in the 
> PowerBook for repairs, I understand that a box will be delivered 
> "tomorrow or the next day" and that the repair will take around 10 
> days - "It may take a little longer, it may take a little less". Of 
> course there's no guarantee that Apple will fix this relatively 
> trivial problem within any defined time period. Meanwhile, my primary 
> work machine is out of action.
>
> </rant>
>
> Apple positions itself as a premium brand for which one pays a premium 
> price. While I like Macs and love the OS, frequently I feel as if I'm 
> fighting the tide by going with a non-Windows machine. In many ways, 
> my life would be far easier, and probably more profitable, by just 
> giving in and going with the flow (Windows). Experiences such as this 
> one just reinforce this perception.
>
> Apple's availability and service in the UK is abysmal.
>
> I'm off to buy a PC portable (possibly).