[X4U] AppleCare (UK)

[Birgit Rhoads]

Your repair experience is unfortunate.  Apple repair stateside is 
wonderful.  My iBook, still on warranty, had a serious accident causing 
the need for HD replacement. Turn around time was two days!

Have you tried duct tape;)?
Birgit
in colorful Hudson OH


On Oct 20, 2004, at 10:45 AM, Simon Forster wrote:

>
> On 20 Oct 2004, at 14:03, Paul Bentley wrote:
>
>> I understand that any repairer can carry out AppleCare repairs and 
>> you have one not far from you:
>>
>> Trams <http://www.trams.co.uk > 020 7544 1234
>>
>> Perhaps getting in touch with them could speed the whole process up 
>> for you?
>
> Paul
>
> Thank you for your constructive comments. I have tried to use Trams 
> before - and, IIRC, all they were going to do was box up the product 
> and send it on to Holland. i.e. Same process as I'm going through now 
> - just with another step in the way. Of course they may have been able 
> to fix this relatively trivial problem on-site - maybe I should have 
> checked them out before I arranged the repair directly with Apple?
>
> However, I stand by my initial complaint. Apple Macs are great:
>
> a) Once you've got the product you ordered and
>
> b) Assuming no hardware issues
>
> However, their service levels are pretty poor, to put it mildly.
>
> Simon Forster
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