[X4U] (was Wireless "theft" ) OT Noise

[Richard Gilmore]

What is it about communications companies that they always seem to treat
their customers like crap? I'm in Canada with Sympatico (Bell) and their
"customer service" is shit. And it's not just internet. I've been with two
different cell phone companies and always their customer service was less
than stellar. With Sympatico it is so hard get through to a real live human
being when you call. They shunt you through layer after layer of automated
menus and annoyingly slow voicemail and if you're lucky enough to get a real
person they're some underpaid kid who doesn't have a clue about Macs. The
high irony is that for an industry which is all about communication they do
everything possible to make it as hard possible to talk to them.

Richard


On 7/7/05 11:22 PM, "Timothy Luoma" <lists at tntluoma.com> wrote:

> 
> On Jul 7, 2005, at 8:30 PM, Peter Saint James wrote:
> 
>> If ISPs continue to ignore customer service and piss people off,
>> the public is going to say, "We don't need no stinking ISPs."
>> Wireless will be everywhere and ISPs would be anachronisms.
> 
> Right... just like cable TV and telephone companies and all the other
> places that have treated customers like crap and still exist.
> 
> Someone has to setup and maintain those wireless networks that "will
> be everywhere".
> 
> What's your solution, make it a government agency like the electric
> company?  Because surely THOSE have always treated their customers well.
> 
> TjL