J Flenner said: >Anything I should suggest? What do I do if he can't replicate it? >What could that possibly mean? It means that either they fixed the problem, and won't admit it, or that something about your work environment or work habits leads to the problem. Randy B. Singer Co-Author of: The Macintosh Bible (4th, 5th and 6th editions) Routine OS X Maintenance and Generic Troubleshooting http://www.macattorney.com/ts.html