that's great to know, but how does a regular (non-lawyer) user get the apple phone support person to deal with the problem and stop trying to chuff you off? nk On Feb 18, 2007, at 4:05 PM, Randy B. Singer wrote: > It is true that they can refuse to help troubleshoot third party > equipment that alters the way that their product works. e.g. an > accelerator kit. But if you simply install a new hard drive or RAM, > if they were to refuse to help you troubleshoot a problem with your > Macintosh, they would be in big trouble legally unless the problem > could be directly attributable to the third-party product.