On 2/18/07 7:31 PM, nk wrote: > that's great to know, but how does a regular (non-lawyer) user get the > apple phone support person to deal with the problem and stop trying to > chuff you off? Because RAM can have a direct bearing on how your computer performs, they are justified in balking. To satisfy them, you take the 3rd party RAM out and you reinstall the original RAM. They'll be happy to write off the 3rd party RAM as the cause, if the machine is still malfunctioning with only the original RAM in it, and you can reinstall the 3rd party RAM without further incident.