> My understanding is that LogMeIn remote would do it (at $129/month), > assuming that the administrative computer is running Windoze. (The > client computer can be a Mac.) LogMeIn free will do it . . . create an account at LogMeIn's site and join both the laptop and your management workstation to the group . . .you can then connect to the laptop whenever it is online. Conversely . . .you could install the client on the laptop and tell the user via phone or email or whatever to enable the client when they need help; that will give them a little better feeling that you're not spying on them. They will get a "this computer is being controlled by xxx" dialog regardless. The paid LogMeIn options offer additional capabilities which might be worth the money, there is a comparison page of the various plans on their site. I have my file server at home on LogMeIn and it signs in at login (the server stays logged in but screen locked all the time so that Time Machine will do it's thing). As long as outgoing port 443 is open (which it is by default on any NAT router or else the internet won't work) the client (in this case your mobile laptop) will connect to LogMeIn's server . . .even with the free version. You then bring up a browser on any workstation, connect to the LogMeIn account, and select the laptop for connection. The workstation you are using does not have to be registered with LogMeIn . . . only the machines you're trying to connect to. The plan comparison page is at https://secure.logmein.com/productcomparison.asp. The Pro option costs $69 per year for each computer you want to connect to . . .but only if you need the additional options Pro provides. For simple remote control only . . . Free will work fine.