[X4U] First 2009 Mail problem

[Steve Self]

Any number of things...

1. check that you are still connected to the internet (get new  
webpages?)

2. restart the machine and the internet router...
    (fixed?0

3. Check to see if the mail-server her address uses is up and running.
     Check the address via webmail... works?

4. make a note of her account settings
     username, password, incoming server, outgoing server

     check to see if the servers are exactly correct (do you have  
another account using that server?)

5. before deleting that account and re-adding it, try and add her  
account to your Mail App, with all her settings and then test it on  
your machine...

All this should either fix it or give you more info to see what is  
happening...

Steve