Thanks to all who replied to this issue. I've managed to solve the problem by returning the T68i. In addition to the syncing problems, I just couldn't get a handle on the interface after using a Nokia for nearly 10 years. I don't have the time to futz with devices which are supposed to make things easier and faster. It either should work out-of-the-box or not. It's been faster adding the names manually to other phones. I'll wait until Nokia comes up with a non-Symbian Bluetooth-enabled phone in a small footprint. Bruce