I wish I could help you, but there are many more who can do better, but I believe you need to do a reinstall, but prior to that is to go to the bottom of the list and order an Podium CoolPad from one of the vendors...it raises it so that it doesn't build up heat in the machine...And you'll love it...it raises it to the right level for typing and allows the vents to breathe properly...no overheating.I have two machines and two of these..one for travel and one for home...an outstanding bargain. Happy surfing, Pat On Friday, December 12, 2003, at 01:52 AM, Pamela Plowman wrote: > Second, last night I had turned on the ibook and I needed a password in > order to do some software updates, so I closed the ibook (putting it to > sleep). I sent the guy that my husband purchased the ibook from an > e-mail and *patiently* waited for a response. I had left the ibook on > the carpeted floor.