[P1] iBook SE freeze problem

[J Williams]

On 3/2/03 11:10 PM, "Aaron" <aarons at usermail.com> wrote:

> I just joined this list. I don't have an ibook myself, but a friend of mine
> does and he has an urgent problem. It's urgent because he and his wife both
> need their iBook -- it's their only computer -- for work they're doing. So I'm
> taking the special step of joining this list to ask for help. (I'm already on
> <powerbooks at mail.maclaunch.com>. If I get a useful answer on either list, I'll
> share it with the other.)
> 
> I believe the iBook is an SE because the family number is M2453.
> 
> Problem is it's totally frozen. The screen is dark and there is no sound.  The
> CD-ROM drive (which has a disk in it) does not open.
> 
> But the following are what makes it strange, at least to me:
> 
> 1) The green light below the screen is on.
> 
> 2) The green light between the F4 and F5 keys is on.
> 
> 3) The Caps Lock key light is on.
> 
> 4) No key combination that I've thought of trying (including
> command-control-power and shift-fn-control-power) does anything to it. The
> lights that are on stay on and nothing else happens.
> 
> 5) The lights go off when I remove the battery, but after leaving the battery
> out for 15 minutes and putting it back in, the situation is as it was before
> removing the battery.
> 
> My friend knows nothing about computers except to use them, and never upgraded
> the machine, so it's as it was when he bought it new, including whatever OS
> came with it. (9.0.x?)
> 
> Any suggestions?
> 
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Recommend taking it to the nearest Apple Store.   Sounds like the computer
is failing some part of the system's startup routine.
Jman