> All this trouble just to see the delivery guy again... > > How many return repairs are required before they replace it for you > with a new iBook? My count may be off a little (because I don't think I was around when this began) but isn't this #3? #4? Additionally, I don't recall where you're situated, but what is in place in your state by way of lemon laws? Isn't there a point where you can say _you've_ exhausted all possible means of repairing your iBook and apple owes you a suitable one? I know there are people that take advantage of these things (& shame on them!) but, I'd think that pretty soon you'll be approaching the territory where this becomes an option, no? andy letterspackages at telus.net calgary, alberta, canada