It sure sounds like your HD went out. Can disk utility see your internal drive? If so you might consider re-formatting it. --- James Paul Manley Albuquerque, New Mexico Jim Manley's Photoshop Elements Page http://www.geocities.com/jim_p_manley/index.html Jim Manley's Photo Retouching Page http://web.mac.com/jamespmanley On Aug 12, 2006, at 10:04 AM, Robert Crawford wrote: > I then tried a delete and reinstall (each of these steps takes > several hours > to run) and got the same, 10.3 "there were errors installing the > software," > message. > > The Apple Hardware Test disk is telling me that there is no mass > storage > device found (it also failed to see my USB mouse). Is it possible > that this > update killed my hard drive?