[iTunes] iTunes not recognizing an iPod (Becca)

[Becca]

--- On Thu, 12/24/09, Robert Finlay <rfinlay at mac.com> wrote:

> Is the iPod battery charged? If not, you may have to charge
> it at least partially before iTunes will "see" it. An
> external charger will charge it faster than the usb port.

we  made sure it was fully charged. We tried it on both his computer and mine, and the screen on the iPod goes through the syncing sequence, but the icon for the iPod never shows up in iTunes.

-becca