[Ti] Apple Store Service blows

[Michael Bigley]

>If you ask me Apple Store employees and the people who instruct them 
>don't care all that much about their customers.

I have been in the Kenwood Store three times to buy computers 
(brought switchers with me a couple of times). If it is 
representative of how Apple approaches retail, their retail program 
won't last.  The people are nice enough, but every time I have had to 
approach someone and say "I want to buy something" and even then 
waited up to 30 minutes to get someone to give me service.

If I know what I want, I can be in and out of Microcenter in 20 
minutes with a 30-day, no questions return policy.  Haven't ever even 
been waited on in that time period at Apple store and there you have 
only 10 days with the 10% restocking fee.

Apple Store is great for eye candy, but my advice is to purchase from 
MicroCenter (in Cincinnati anyway).

Apple brought in top quality editors to address their previous 
terrible technical documentation of for developers; perhaps they need 
to bring in someone comparable in retail success to overhaul their 
retail customer service program...hopefully before it is too late.
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Mike Bigley                Maineville, Ohio
       http://www.norbertrunning.com
Please support an American Indian Elder &
Medicine Man by visiting the above link.
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