[Ti] Bad Experience with Formac - Be Warned!

[j.p.e.]

Call your card company if you paid with a credit card and state your 
case, they might help you out. If they did not state the restoking fee 
clearly before the sale, start a class action...

On Thursday, February 27, 2003, at 12:18  PM, Rod Duncan wrote:

> If you were like me looking to find an iDVD-type of software to run on 
> an external DVD drive then don't bother with Formac and their Devideon 
> software. 'Cause, if you don't like it or anything about their 
> external DVD drive package they will sting you with a 20% restocking 
> fee.
>
> I purchased their external Pioneer DVD-105 based drive and software 
> and was disappointed in both the software and their external case 
> design. No deal on the price either as it was higher than most 
> packages at $399 but I thought if their Devideon software measured up 
> then it might be worth the extra dollars.
>
> Poor external case design,  their extremely slow response to tech 
> support questions, Devideon software that was deadly slow and 
> unreliable encoding to MPEG2 showed me, in short order, that this was 
> not worth an extra money and I returned it for a refund.
>
> Only after I returned it for a full refund did find out it was not to 
> be. Formac has a policy to charge a 20% restocking fee to everything 
> returned to them. Even though their Devideon software didn't perform 
> as advertised and their external case design was not acceptable. IMHO. 
> They refused to lower or even considering renegotiating the restocking 
> charge telling me there are - NO exceptions.
>
> I feel the company misrepresented itself when I was not informed at 
> purchase (directly from Formac)  of this onerous restocking fee. If I 
> had known that, I would have given them a wide berth. I don't like 
> companies who try and hold you hostage to bad products with outrageous 
> restocking fees.
>
> I ended up buying a bare Pioneer DVD-105 drive and an excellent 
> external case from FW Depot.
>
> If you are interested in more detailed specifics of my situation with 
> Formac you can email me off the list and I would be happy to send them 
> to you.
>
> Rod
>
>
> -- 
> ---------------------------------
> Rod Duncan
>
> "Buy a Mac and be thought a fool
> or buy a Windows box and remove all doubt."
>
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